Frequently Asked Questions
Discover everything you need to know about your Rachel Gilbert experience.
What is the standard shipping timeframe for domestic orders?
All domestic orders are processed within 1-2 business days. Once dispatched, standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days.
How do I determine my correct size in Rachel Gilbert garments?
We recommend referring to our comprehensive Size Guide located on each product page. Our designs are tailored to standard Australian sizing; however, if you are between sizes, we suggest choosing the larger size for the best fit.
What is your return policy for full-priced items?
Full-priced items are eligible for a refund, exchange, or credit note within 14 days of delivery, provided the garment is in its original condition with all tags and security ribbons attached.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. International delivery times vary by location but generally range from 3-7 business days. Please note that duties and taxes are calculated at checkout for most regions.
How should I care for my embellished or beaded gown?
Due to the delicate nature of our hand-embellished pieces, we strictly recommend a professional dry clean only. Please ensure you take your garment to a specialist who handles luxury eveningwear.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, our warehouse begins processing it immediately to ensure timely delivery. Therefore, we are unable to make any changes or cancellations. Please review your order carefully before finalizing.